KYC & Customer
Verification.

Individual Customers

All customers may be required to provide:

Government-issued photo identification

Address verification document

Contact information

Email verification

Phone number verification

Business Customers

Certificate of Incorporation

Business Registration Documents

GST Registration (where applicable)

Company Website

Authorized Signatory Identification

Business Address Verification

Tax Identification Number (if applicable)

Additional Verification

The Cloud Dial may request:

Proof of business operations

Customer use case documentation

Website review

Marketing material review

Traffic samples

Opt-in and consent records

Source of funds information

High-Risk Services

Additional due diligence may be required for:

SIP Trunking

International Voice Services

Bulk SMS

A2P Messaging

CPaaS Services

Contact Center Services

High-volume telecom traffic

Ongoing Monitoring

Customer accounts may be periodically reviewed for:

Traffic anomalies

Fraud indicators

Spam complaints

Regulatory compliance

Carrier policy compliance

Refusal or Suspension of Service

The Cloud Dial reserves the right to:

Refuse service applications

Request updated verification documents

Suspend services pending verification

Terminate services where fraud or policy violations are suspected

Data Protection

Verification documents are stored securely and processed in accordance with our Privacy Policy and applicable data protection laws.

Regulatory Cooperation

The Cloud Dial may provide customer information to regulators, carriers, law enforcement agencies, or authorized authorities where required by law or contractual obligations.

Contact Information

Compliance Team

Email: compliance@theclouddial.com

Abuse Desk

Email: abuse@theclouddial.com

Company Information

TCD Connect Private Limited

RZ-255, Raj Nagar, Palam Colony

Raj Nagar-II, South West Delhi

Delhi – 110077, India

Website: https://theclouddial.com