Refund Policy

Refund Policy

TCD Connect Pvt Ltd (The Cloud Dial)
Effective Date: [Insert Date]

1. General Policy

All payments for services rendered are non-refundable. This includes monthly or annual subscriptions, number provisioning, and setup fees.

2. Refund Eligibility

Refunds are only considered under the following conditions:

• Duplicate or erroneous payments.
  
  
  

• Services not provisioned within the committed time window (5–7 business days) post-payment.
  
  
  

• Verified technical failures resulting in complete non-delivery within 7 days of subscription (case-by-case basis).
  
  
  

3. Refund Process

To request a refund:

• Send an email to billing@theclouddial.com
  
  

• Include: Invoice ID, payment reference, and reason for refund
  
  
  

• Supporting screenshots or error reports are encouraged
  
  
  

Once approved, refunds are processed within 7–10 business days via the original payment method.

4. Non-Refundable Items

• One-time setup charges
  
  
  

• Fees for third-party virtual numbers or licenses
  
  
  

Services partially used or interrupted by user action